Service Quality
Maintain approved service quality and customer-care standards.
Operating Standards
Built Around Quality & Customer Care
The standards every Laundry Rest outlet works to — for consistent service, careful handling and customer trust.
- Machine Wash 30°
- Hand Wash
- Dry Clean
- Steam Iron
- Tumble Dry
- Line Dry
- No Bleach
- Stain Care
- Shirts & Suits
- Shoe Care
- Sofa Care
- Carpet Care
- Folded & Packed
Garment SOP
Follow defined procedures for inspection, tagging, washing, dry cleaning, ironing, packaging and delivery.
Order Tracking
Maintain clear tracking and segregation of customer garments.
Approved Chemicals & Equipment
Use appropriate chemicals, equipment settings and safety procedures.
Store Hygiene
Maintain a clean and professional store environment.
Equipment Maintenance
Follow appropriate maintenance and inspection procedures.
Complaint Handling
Record and manage customer complaints, rewash requests and service issues according to the applicable process.
Garment SOP
One Process. Every Order.
Inspection
Tagging
Sorting
Cleaning
Finishing
Quality Check
Packaging
Delivery
Quality Standards
Care at Every Step
Laundry Rest follows a structured garment-care approach focused on quality, tracking and customer satisfaction.
Our operating standards-
Garment Inspection
Identify fabric requirements, visible stains and special-care instructions.
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Proper Tagging
Maintain clear identification and order tracking.
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Correct Cleaning
Select the appropriate cleaning process according to garment and fabric requirements.
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Professional Finishing
Provide suitable ironing, steaming and finishing.
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Final Quality Check
Check completed orders before packaging.
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Responsible Handling
Handle customer garments carefully throughout the process.
Garment Care Symbols
We Read Every Care Label
Inspection starts with the label. These symbols decide how each garment is washed, dried, ironed or dry-cleaned at Laundry Rest.
Machine wash 30 °C
Normal machine cycle at up to 30 °C — the setting for most everyday wear.
Hand wash
Delicate items: washed gently by hand or on a hand-wash programme.
Do not bleach
No bleach of any kind — stains are treated with fabric-safe products instead.
Tumble dry, low heat
One dot means low heat, so fibres don’t shrink or stiffen.
Iron, medium heat
Two dots: up to 150 °C. We match steam and temperature to the fabric.
Professional dry clean
The “P” tells us which dry-cleaning process the fabric can take.
Line dry
Dried hanging, not tumbled — common for knits and printed garments.
Line dry in shade
Kept out of direct sun to protect colours from fading.